Return And Refund Policy

CHCGreens® Return and Refund Policy

1. Eligibility for Returns

  • Conditions for Return: Outline that returns are accepted if the product is unused, unopened, and in its original packaging. Specify any time limit within which returns must be initiated, such as 30 days from the purchase date.
  • Exceptions: State any product types that may not be eligible for return due to hygiene or other considerations (e.g., opened products or items purchased on clearance).

2. Steps to Initiate a Return

  • Contacting Customer Support: Provide clear instructions for initiating a return, such as contacting customer support at a specified email or phone number.
  • Return Authorization: If applicable, mention that customers need to receive a Return Authorization (RA) number or similar approval before returning the product.
  • Return Address: Share the return address or specify that it will be provided upon authorization of the return.

3. Return Shipping

  • Shipping Costs: State whether return shipping is covered by the customer or CHCGreens® and if any shipping fees will be deducted from the refund.
  • Shipping Method: Suggest using a trackable shipping method for returns to ensure they reach the destination, specifying that CHCGreens® is not responsible for returns lost in transit.

4. Processing and Timeframe for Refunds

  • Inspection and Approval: Indicate that returned products will be inspected upon arrival to ensure they meet return eligibility.
  • Refund Method: Specify that refunds will be issued to the original payment method and provide an estimated processing time, typically 5-10 business days, after the return is received and approved.
  • Partial Refunds: If applicable, outline any conditions where only a partial refund may be granted, such as items not in their original condition or missing parts.

5. Exchanges (If Applicable)

  • If you offer exchanges, outline the process for exchanging products, including any specific requirements.

6. Contact Information

  • Customer Support Contact: Provide a contact email, phone number, or link to a contact form so customers can reach out with questions or issues related to returns and refunds.

"At CHCGreens®, we want you to be fully satisfied with your purchase. If you are not satisfied, you may be eligible for a return or refund as outlined below.

Eligibility

Returns are accepted within 30 days of purchase if the product is unused, unopened, and in its original packaging. Items purchased on clearance or special promotions may not be eligible.

Return Process

To initiate a return, please contact our customer support at support@chcgreens.com for a Return Authorization. Once authorized, you will receive the return address.

Refunds

After we receive and inspect the returned item, your refund will be processed within 5-10 business days to your original payment method. Shipping fees may apply.

For any questions, please contact our team at support@chcgreens.com."


To start a return, you can contact us at : support@chcgreens.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.